Terms & Policies
Do I have to send a deposit?
We require a non-refundable 50% deposit to begin all design and production. This is to cover the time spent designing as well as the materials needed for production.
Do you take rush orders?
It depends on our schedule, but we generally do at an additional $75.00.
How long will it take to fulfill my order?
Most project take 2-3 weeks to produce, depending on the complexity and quantity of the order. Please plan accordingly.
I am not satisfied.. may I have a refund?
We determine this on a case-by-case basis. If it’s our bad, the reprint is on us! If you are completely unhappy with the final piece despite your proof approval, we may provide a reprint of your project, but the initial 50% deposit is usually non-refundable to cover the costs of materials.
Can I arrange a local pick-up?
Sure! We love to meet our clients face-to-face. If you are in the OC/Tustin/Irvine area, we can definitely set that up.
We regularly display artwork that we’ve printed for clients in our portfolio, blog, Instagram, Pinterest, Facebook, and/or Twitter. Generally, people love the exposure but we respect your requests to take down your project or have your information blurred. We always try to mention the designer/photographer/etc. when applicable.
We generally ship with USPS Priority, insurance and tracking included. Shipping prices are normally calculated after project completion.